Terms and Conditions

The terms and conditions of our company must be read through carefully before you start to use the site.

By using this website or placing an order you agree to be bound by the terms and conditions set out below.

We will notice that we will change these terms from time to time without notice to you.

Charges will apply to any subsequent orders received.

Product and Information

We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, as the actual colours you see on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the production on delivery.

All sizes and measurements, however we do make every effort to ensure they are as accurate as possible.

Unless otherwise stated sizes indicated are UK sizes..(please refer to the size guide for clarification).

We will take a reasonable care to ensure that all details descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered into the system. 

We reserve the right to refuse orders where product information has been mis-published.

Price are subject to change without notice. Prices are inclusive of VAT (Where applicable).

Goods are subject to availability. As there is a delay between the time when the order is placed and the tie when the order is accepted. The stock position relating to particular items position may change if an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and will not be charged for the out of stock items.

We continually update our website.

Purchase of Product

When you place an order on our website we shall email you an acknowledgement. Our acceptance of an order does not take place until dispatch of the order, at which point the purchase contract will be made and you will be charged.

Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button.

We reserve the right to refuse an order. Non-acceptance of an order ma, for example result from one of the following:

  • The product ordered being unavailable from stock.
  • Our inability to obtain authorization of payment.
  • The identification of an error within the product information, including price.

If there are any problems with your order we should contact you. We reserve the right to reject any offer to purchase by you at any time.

We will take all reasonable care, in so far as it is within our power to do so to keep the details of your order and payment secure but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procure unauthorized access to any data you provide  when accessing or ordering from  the website.

Where applicable,you may cancel your order in accordance with your rights under the distance selling regulations. If the item has been dispatched please see our Returns & Delivery page.

DELIVERY & RETURNS

Returns, Refunds & Exchanges

If you wish to return your purchase for any reason please return the item to:

11, Greenham House

Templecombe Road

London E9 7LU

For more informations call us on : 07805001158

Please make sure to include your original invoice ( or copy) with the package.

We do not accept responsibility for items that are lost in shipping back to us so we recommend you send back to us via Royal Mail Special Delivery or similar service that requires a signature. We offer full refund or exchange if you return the item  to us 14 days of your receipt.

We will refund the card that the original order was placed on within 3 days of receipt of your return, however the refund may take 10 days to complete dependent on the card issue. You will receive an email confirmation of the refund when it is processed.

Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept responsibility for late deliveries due to circumstances outside of our control. We will do our best to inform you of any unexpected delay.

We are unable to change your delivery address once an order has been dispatched. Please allow an extra working day for deliveries over UK Bank holidays.

All orders are shipped fron the UK.

 

 

General

For further details regarding the use of data supplied by you, please see our privacy policy. We should not be liable to any person for any loss or damage which may rise from the use of any of the information contained in any of the materials on this website.

All rights including copyright, in this website are owned by or licensed to KOYAWO. Any use of the site or its contents including copying or storing it or them in whole or part, other than for your own personal non-commercial use is prohibited without the permission of KOYAWO.

Every care has being taken for the preparation of the contents of the website. To the extend permitted by applicable law, and save as otherwise specified us, we disclaim all warranties, express or implied as to the accuracy of the information contained in any of the materials on this website.

The terms and Conditions should be governed by and constructed in accordance with English law and its agreed that the English courts shall have exclusive jurisdiction in the event of a dispute.

This website is owned and operated by KOYAWO.

Contact us

Customer care is very important to us here at KOYAWO. 

If you need help:

  • placing an order
  • tracking your purchase
  • arranging your return or exchange
  • choosing the right size and fit

Please email us your enquiry at: This email address is being protected from spambots. You need JavaScript enabled to view it.

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